Support
Need assistance? Our support team is here to help with product questions, setup, warranty, and after-sales service.
Global Service Network
Support coverage is centered on North America and Europe, with dedicated assistance for our major sales markets in the United States, Canada, the United Kingdom, Germany, France, and the Netherlands.
Regional Office
North America Support
Europe Support
Online Support
Frequently Asked Questions
Quick answers to the questions customers ask most before and after purchase.
Lighting products
- Where can I find the user manual for my lamp or light strip?
- How do I pair the product with the app for the first time?
- What should I do if the light stops responding?
General support
- How do I reset the controller or remote?
- Can multiple lights be grouped together in one scene?
- How can I update the firmware?
Payment & shipping
- Can I change or cancel my order after checkout?
- Will all products be shipped in one parcel?
- What should I do if my payment failed?
Warranty & returns
- How long is the product warranty period?
- What does the warranty cover?
- How do I start a return or replacement request?
Get technical support
Need help with installation, pairing, or everyday use? Email our team and we will point you to the fastest solution.
support@sibrille.com
Send an emailOrder and product questions
Contact us for product recommendations, order questions, or quick troubleshooting before and after purchase.
Reply within 24 hours on business days
Email support
Fast Response
Warranty Coverage
Installation Help
Regional Support