Privacy Policy

Overview

This privacy policy describes how SIBRILLE and its affiliates collect, use, disclose, and protect personal information when we provide our products, website experiences, support, and related services. It is intended to give you a clear view of the information flows that support your experience with our brand.

This policy applies when you interact with us in a number of ways, including when you:

Visit our website
Create an account, join our mailing list, or submit a contact form
Place orders or request delivery, returns, warranty service, or repairs
Register or use connected products, software, or support tools
Communicate with us by email, chat, phone, or any other support channel

This privacy policy does not apply to information collected independently by third-party websites, applications, advertising partners, payment providers, or other services that are governed by their own privacy notices. If you have questions about this policy, please contact us at support@sibrille.com.

I. How We Collect Personal Information

1. Information Provided Directly by You

Account information: When you create an account, subscribe to updates, or register a product, we may collect your name, email address, phone number, password credentials, and other profile details you choose to provide.

Order and delivery information: When you purchase from us, we collect information needed to process the transaction and fulfill delivery, such as billing details, shipping address, recipient information, order contents, and related service or claim references.

Payment information: Payment data may include the payment method you selected, limited payment instrument details, transaction confirmations, financing selections, and fraud-prevention signals provided by payment processors.

Customer support and submissions: When you contact us for support, warranty service, returns, product advice, or feedback, we may collect the content of your request together with attachments, photos, videos, serial numbers, and service history you share with us.

2. Information Automatically Generated and Collected

Certain information may be automatically generated and/or collected during the provision of our services.

Device and browser information: We may collect IP address, browser type, operating system, device identifiers, language settings, approximate location derived from network data, and other technical metadata needed to deliver and secure the storefront.

Storefront and transaction activity: We may collect browsing activity, referral sources, cart events, order timestamps, session identifiers, and transactional logs to support operations, performance, and analytics.

Connected product and service information: Where relevant to a registered product or support request, we may process product identifiers, activation dates, usage records, status data, and diagnostics to provide service, warranty, and troubleshooting assistance.

Logs and security events: We generate and retain logs relating to access, site errors, operational events, abnormal activity, and fraud signals to maintain the security and reliability of our services.

3. Cookies and Similar Technologies

We use cookies, pixels, SDKs, local storage, and similar technologies to remember preferences, keep the storefront functioning, measure campaign performance, personalize experiences, and understand how visitors use our services. You can manage many of these tools through your browser or device settings, but disabling them may affect certain features.

4. Categories of Personal Data Processed for California Residents

For California residents, the categories below describe the types of personal information we may have collected and processed during the preceding 12 months, depending on how you interacted with us.

Category	Examples of information collected
Identifiers	Name, email address, phone number, account ID, order number, IP address, and other similar identifiers.
Customer records	Billing and shipping address, payment-related transaction details, support references, and service records.
Commercial information	Products purchased, returns, warranty claims, financing selections, and shopping preferences.
Internet or network activity	Browsing behavior, cart activity, device interaction logs, referral data, and analytics events.
Geolocation data	Approximate location derived from IP data, shipping region, and service-area information.
Sensitive personal information	Limited payment-related data or account credentials only when necessary to complete services or secure accounts.

The specific categories collected about you will depend on the products you use, the support you request, and the choices you make while using our services.

II. How We Use Your Information

We use the information we collect to operate our storefront, provide products and support, maintain security, and improve our services. Depending on the context, we may use personal information to:

Fulfill orders, process payments, arrange shipping, and coordinate delivery updates
Set up accounts, register products, authenticate users, and manage service histories
Provide customer support, warranty assistance, returns processing, and repair coordination
Personalize storefront experiences, saved preferences, and service communications
Monitor diagnostics, investigate errors, and improve site reliability and product quality
Prevent fraud, abuse, and other unauthorized or unlawful activity
Comply with legal obligations, audits, accounting rules, and enforcement requests
Send marketing messages, promotions, or surveys where permitted and subject to your choices

We may also aggregate or de-identify certain information for analytics, planning, reporting, and product development purposes.

III. How We Share Information

1. With Third-Party Service Providers

We may share personal information with vendors and service providers who perform services on our behalf, such as payment processing, hosting, fraud detection, order management, logistics, repair support, customer care tools, analytics, email delivery, and advertising measurement.

2. To Comply With Regulations or Legal Process

We may disclose personal information when reasonably necessary to:

Respond to valid requests from regulators, government agencies, law enforcement, or other parties with legal authority
Protect the rights, property, and safety of SIBRILLE, our customers, or others
Investigate, prevent, or take action regarding fraud, abuse, security incidents, or unlawful activity

3. Business Transfers and Corporate Transactions

If all or part of our business is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be disclosed or transferred as part of evaluating or completing that transaction, subject to applicable law.

4. With Affiliates and Professional Advisors

We may share information with affiliated companies and professional advisors, including legal, financial, and insurance advisors, when needed for internal administration, compliance, claims handling, or brand operations.

IV. Security and Data Retention

We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, misuse, or disclosure. These measures include access controls, network protections, internal review procedures, and vendor management practices appropriate to the nature of the information processed.

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain support records, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud. When retention is no longer justified, we delete, anonymize, or securely isolate the data in accordance with applicable law.

V. Privacy Rights and Regional Notices

Depending on your jurisdiction, you may have specific rights regarding the personal information we collect about you. These rights may vary under California law and other U.S. state privacy laws.

Access, Portability, Correction, and Deletion

You may have the right to request that we:

Confirm whether we process your personal information
Provide access to or a portable copy of certain information
Correct inaccurate information maintained about you
Delete certain information, subject to legal or operational exceptions

Marketing Preferences and Opt-Out Rights

You can opt out of marketing emails by using the unsubscribe link in the message, and California residents may request additional disclosures or opt-out handling where state law requires it. If you would like to submit a request relating to the sale or sharing of personal information, please review our Do Not Sell or Share My Personal Information page.

Non-Discrimination

We will not discriminate against you for exercising an applicable privacy right, except as permitted by law, such as where a requested action is necessary to maintain a service you asked us to provide.

How to Submit a Privacy Request

To exercise a privacy right, please contact us at support@sibrille.com and include enough information for us to verify your request and understand the action you want us to take.

VI. Children's Data Protection

Our services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us so that we can review and delete the data where appropriate.

VII. International Transfer of Data

We and our service providers may process personal information in countries other than the one in which you reside. Where cross-border transfers occur, we take steps designed to ensure that the information remains protected in accordance with applicable law and this policy.

VIII. Updates to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business, services, legal obligations, or data practices. When we do, we will revise the “Last Updated” date at the top of this page.