Order Cancellation Policy
Last updated: October 20, 2026
This policy applies to orders placed directly on www.sibrille.com.
Before shipment
To request cancellation or an order change before shipment, email sibrille@outlook.com as soon as possible with your order number and the requested action.
We will make reasonable efforts to act on your request, but cancellation or modification depends on the fulfillment status. An email request does not by itself confirm cancellation. We will tell you whether the request could be completed.
Our customer service hours are Monday–Friday, 9:00 AM–6:30 PM, Beijing Time (UTC+8). Requests received outside these hours are reviewed during the next service hours. Because fulfillment may continue while support is closed, please contact us promptly.
After shipment
Once an order has shipped, we cannot guarantee interception, cancellation, or an address change. If cancellation is no longer possible, the applicable Return and Refund Policy governs any eligible return. For a change-of-mind return, the customer pays return shipping; no restocking fee applies.
Refunds for canceled orders
If a paid order is successfully canceled before shipment, we initiate a full refund to the original payment method within 3 business days after cancellation is confirmed, or sooner where required by law. Your bank or payment provider may take additional time to post the credit.
If we must cancel an order because of unavailability, payment or verification failure, a material technical error, or a legal restriction, we will notify you. Any payment collected for an order we cancel will be refunded in full without an undisclosed cancellation fee.
Delayed shipment
If we cannot ship within the promised processing period, we will provide the delay notice, revised timing, consent request where needed, and cancellation or refund options required by applicable law. These rights are not limited by the ordinary cancellation procedure above.