Warranty Policy

Last updated: October 22, 2026

This limited manufacturer warranty covers eligible genuine SIBRILLE floor lamps purchased from www.sibrille.com or an authorized seller, including authorized SIBRILLE offers on Amazon. It is provided by Shenzhen Yongying Technology Co., Ltd. (深圳勇萤科技有限公司). An Amazon listing alone does not establish that a seller is authorized.

Standard warranty

Eligible floor lamps carry a 24-month limited warranty beginning on the original purchase date. It covers defects in materials and workmanship that arise under normal residential use in accordance with the product instructions.

The standard 24-month warranty does not require newsletter subscription or extended-warranty registration. Any longer warranty expressly supplied with a particular product or previously confirmed to a customer will be honored under its applicable terms.

Additional 12 months of coverage

To qualify for the free additional 12 months, complete product registration on the SIBRILLE website and subscribe to SIBRILLE marketing emails within 7 calendar days after delivery. Registration after this period does not qualify for this extension.

Eligible registration requires the product name or model, serial number, purchase date, purchase channel, order number, your name, and email address. Provide the order number from the channel where you purchased the item; this may be an Amazon order number or a SIBRILLE website order number.

When the extension requirements are met and the registration is confirmed, total coverage is 36 months from the original purchase date, not from the registration date. Registering does not restart the warranty period. The same coverage and exclusions apply to the additional year.

The marketing subscription condition applies only to the optional additional year. Marketing emails include an unsubscribe option. The standard 24-month warranty and non-waivable legal rights are unaffected by your marketing choices.

What is not covered

This limited warranty does not cover damage caused by misuse, drops, impact, failure to follow instructions, unauthorized modifications, or unauthorized repair that causes the claimed damage. It does not cover damage caused by lightning, storms, liquids, extreme temperatures, or other external causes.

It does not cover normal wear, non-defective products, use outside normal residential consumer purposes, loss, theft, or products obtained free of charge. Products purchased from unauthorized sellers or for which an eligible purchase cannot be verified are outside this voluntary warranty.

An exclusion applies only to the extent permitted by law. Your statutory rights are not excluded, and unrelated modification or repair does not automatically remove rights protected by applicable law.

How to make a claim

For an original Amazon marketplace order or individual warranty claim, contact our SIBRILLE Amazon support team through the seller-contact option on that order or sibrille@outlook.com. This website team cannot access Amazon order records. General product, setup and compatibility questions can still be answered by website support without an order.

For an order placed on www.sibrille.com, email sibrillelamp@gmail.com with your order number or other valid proof of purchase, purchase date and seller, product model, serial number where available, a description of the fault, relevant photographs, your contact details, and delivery address. We may request a short video or further information reasonably needed to identify the fault.

For an extended-warranty claim, include your registration confirmation if available. We will assess eligibility using the purchase information, reported symptoms, and available evidence. Not every fault is necessarily a manufacturing defect.

If the item may present an electrical or other safety risk, stop using it and contact us. Do not dismantle it or continue operating it to demonstrate the problem.

Remedies and shipping

For a covered quality defect, SIBRILLE will arrange repair, replacement parts, or a replacement product appropriate to the issue. We pay the necessary costs of the covered repair or replacement and related shipping within the contiguous 48 United States. Contact us for instructions before arranging a return or paid repair.

If an appropriate repair or replacement cannot be provided, we will discuss the available resolution, including any refund required by law. A replacement or repair does not reduce your remaining original warranty period or mandatory legal protections.

If a claim is not covered, we will explain why. Any optional paid service must be disclosed and accepted before a charge is made.

Separate return rights

This warranty is separate from the 30-day return policy for orders placed on our website. Marketplace sellers may have their own return procedures. Nothing in this warranty limits rights or remedies that cannot lawfully be waived.

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