SIBRILLE SUPPORT
Find practical answers for your lamp, order, or delivery. If you need a hand, our team is here to help.
FIND YOUR NEXT STEP
Choose a topic for the right guidance. You can also contact us directly below.
Questions about tracking, delivery timing, or a parcel that has not arrived.
Get delivery helpCheck return eligibility, postage, and how to request authorization.
Read return detailsFind setup help and learn what to send us for instructions for your exact lamp version.
Find setup guidanceStart with safe checks for a remote, light, or control that is not working as expected.
Explore troubleshootingReview the standard 24-month warranty and conditions for the optional additional year.
Review warranty coverageRegister your lamp and check the separate steps for the optional warranty extension.
Go to registrationTry a different keyword, , or contact our team.
CLEAR, CONSIDERED SUPPORT
A short overview to help you plan. Open the details or read each full policy for conditions.
Free standard shipping within the contiguous 48 United States, with no minimum purchase.
Free standard shipping is available within the contiguous 48 United States, with no minimum purchase. We do not ship to Alaska, Hawaii, U.S. territories, or military addresses.
Orders are processed within 3 calendar days after payment confirmation. After dispatch, estimated transit is 3–5 business days. These are separate periods, and delivery dates are estimates.
For website purchases, request eligible returns within 30 calendar days after delivery. Conditions and return costs apply.
For website purchases, request a return within 30 calendar days after delivery. Change-of-mind items must be unused, uninstalled, unaltered and undamaged, with all parts included.
Personal-reason return shipping is customer-paid; necessary return shipping for verified product or seller issues is covered. No restocking fee applies. Contact us for authorization before returning an item.
For Amazon or another seller, use that seller’s applicable return process. Eligible manufacturer warranty claims are handled separately.
Eligible floor lamps include a 24-month limited warranty from purchase. Registration is not required for standard coverage.
Eligible floor lamps carry a 24-month limited warranty from the original purchase date. Standard coverage does not require registration or marketing signup.
The optional additional 12 months requires website product registration and marketing email subscription within 7 calendar days after delivery. Once confirmed, eligible coverage totals 36 months from purchase. Registration does not restart coverage.
