Last updated: April 16, 2026
This Shipping Policy explains where SIBRILLE ships, how orders are processed, how delivery timelines are estimated, and what customers should do if a shipment arrives damaged, delayed, or does not arrive at all.
For shipping questions about an existing order, contact support@sibrille.com.
SIBRILLE currently ships across the continental United States and throughout Europe. Delivery availability may vary for offshore territories, P.O. boxes, military addresses, and locations affected by carrier, customs, or local import restrictions.
Shipping charges are calculated based on the delivery destination, product size, and carrier service selected for the order. Standard destinations may qualify for free shipping promotions, while remote or hard-to-reach areas may require an additional surcharge that will be shown before checkout is completed.
Most in-stock orders are processed within 1-2 business days after payment is confirmed. Once an order has shipped, SIBRILLE sends a confirmation email with tracking information so customers can monitor delivery progress online.
Transit times vary by destination, carrier capacity, customs processing, and seasonal demand.
If a shipment arrives with the wrong item, visible damage, or a product defect, customers should contact support@sibrille.com within 7 days of delivery. Please include the order number, a brief description of the issue, and clear photos of the product, packaging, and shipping label so the support team can review the case promptly.
SIBRILLE works with major parcel carriers and trusted regional delivery partners, depending on the destination and parcel size. Estimated delivery time is generally 3-10 business days after dispatch, but actual timing may vary by country, customs clearance, and local carrier service levels.
Delivery timelines are estimates and may be affected by public holidays, public health emergencies, COVID-related restrictions, severe weather, customs inspections, warehouse congestion, carrier capacity limits, labor disruptions, force majeure events, or other circumstances outside SIBRILLE's direct control. When a delay occurs, we recommend monitoring the tracking link and contacting our support team if an order appears stalled for an unusual period.
If tracking shows no delivery progress for an extended period or a package is confirmed lost in transit, SIBRILLE will open an investigation with the carrier. Carrier investigations typically take 5-10 business days, depending on the route and carrier involved. Once a shipment is confirmed lost, we will work with the customer on an appropriate resolution, which may include a replacement shipment or a refund.