Return _ Refund Policy
Last updated: October 20, 2026
This policy applies to purchases made directly on www.sibrille.com. For purchases through Amazon or another authorized seller, use that seller’s applicable return process. Eligible manufacturer warranty claims are addressed separately in our Warranty Policy.
Return window and eligibility
You may request a return within 30 calendar days after delivery by emailing sibrille@outlook.com. The request must be made within that period; we will provide the return instructions after reviewing your request.
For a change-of-mind return or an item ordered incorrectly by the customer, the product must be unused, uninstalled, unaltered, and undamaged, with all accessories and components included. Opened but unused products may be returned if they meet these conditions. Please use the original packaging where possible, or suitable protective packaging.
Products that have been installed or used and have no manufacturing defect do not qualify for our standard change-of-mind return. These conditions do not prevent claims for defects, shipping damage, misdescription, or rights provided by applicable law.
Return costs and fees
For eligible returns for personal reasons, including changing your mind or ordering the wrong item, you pay the return shipping cost. We do not charge a restocking fee or another return-processing fee.
For verified defects, shipping damage, incorrect items, missing components, or products materially different from their description, SIBRILLE covers the necessary return shipping cost. No restocking or return-processing fee applies.
Standard outbound shipping is free. We do not deduct the original free shipping cost from an eligible refund.
How to request a return
Email sibrille@outlook.com with your order number, contact details, the item you want to return, and the reason. For a defect, damage, or incorrect item, include relevant photographs and a description. A short video may be requested where it is reasonably needed to diagnose a fault; do not continue using an unsafe product to create evidence.
We will review the request and provide authorization, packing instructions, and any applicable prepaid shipping arrangements. Our designated U.S. return location is 550 West Port Blvd, Ellabell, GA 31308, United States. Contact us before shipping so that the return can be correctly identified and routed. Do not send products to our business address in China.
For customer-paid returns, retain the shipping receipt and tracking information and package the item securely. If you need help with the return instructions, contact us before dispatch. Our authorization process does not remove mandatory consumer rights.
Defects damage and exchanges
Please report arrival damage, incorrect items, or missing parts within 7 calendar days after delivery where possible. This request helps us investigate promptly and does not replace the 30-day return window or the separate warranty.
For a verified product or seller issue, we will arrange an appropriate solution, such as a replacement component, replacement product, or refund, taking account of the issue and applicable consumer rights. Any exchange is subject to replacement availability. Contact us before sending an item for exchange.
Refunds
After receiving, inspecting, and approving an eligible return, we initiate the refund to the original payment method within 3 business days. Business days are Monday through Friday, excluding applicable public holidays. Your bank or payment provider may take additional time to post the credit.
For an approved full-item return, we refund the amount paid for the returned item, including applicable refundable tax. Customer-paid return postage is not reimbursed for a change-of-mind return. For a partial-order return, the refund reflects the amount paid for the returned items and applicable order discounts.
If we approve a refund without requiring the product to be returned, we initiate it within 3 business days after approval, or sooner where required by law. If a return does not meet the stated conditions, we will explain the reason before determining the resolution; we do not impose an undisclosed restocking fee.
For Klarna purchases, the refund is sent through the original payment arrangement. Klarna controls the adjustment of any installment schedule; contact Klarna if you have questions about a payment while the refund is processing.
Warranty and consumer rights
The standard return window and the manufacturer warranty are separate. A fault reported outside the 30-day window may still qualify under the Warranty Policy or applicable law. Nothing in this policy limits consumer rights that cannot lawfully be excluded.