Shipping policy

Last updated: October 20, 2026

This policy applies to orders placed on www.sibrille.com. Our United States storefront is operated by Zhejiang Hengheli Technology Co., Ltd., trading as SIBRILLE.

Delivery area

We currently offer delivery within the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses.

Please provide a complete, accurate shipping address when ordering. If you need to correct an address, contact us as soon as possible. We cannot guarantee an address change once fulfillment or shipping has begun.

Processing and transit times

Orders are processed within 3 calendar days after payment confirmation. After dispatch, estimated transit time is 3–5 business days. Processing and transit time are separate; the transit estimate does not start when the order is placed.

Calendar days include weekends and holidays. Carrier transit business days generally exclude weekends and carrier holidays. Transit times are estimates rather than guaranteed delivery dates.

If shipment is delayed beyond the promised processing period, we will notify you and provide the revised timing and any consent, cancellation, and refund options required by applicable law.

Shipping charges and taxes

Standard shipping is free for orders delivered within our eligible delivery area. There is no minimum purchase requirement for this standard shipping offer.

Applicable taxes, if any, are calculated through our Shopify checkout based on the delivery address and the tax rules applicable to the order. Any tax charged and the final order total are displayed before payment. We do not add an undisclosed merchant tax charge after you place an order.

Fulfillment and tracking

Orders are fulfilled from our U.S. fulfillment location at 550 West Port Blvd, Ellabell, GA 31308, United States. This is a fulfillment address, not our registered business address or a walk-in customer service location.

Carriers include Amazon Logistics and UPS. Carrier selection depends on the shipment. Contact sibrille@outlook.com with your order number for tracking information or delivery assistance.

Delayed missing or damaged deliveries

If tracking stops updating, the parcel is marked delivered but cannot be located, or delivery otherwise fails, contact us with your order number and tracking information. We will investigate with the fulfillment provider or carrier and arrange the appropriate resolution. A carrier delivery scan does not automatically eliminate your right to report non-receipt.

For shipping damage, an incorrect item, or missing components, please contact us within 7 calendar days after delivery where possible. Include your order number, a description, and photographs of the item, packaging, and shipping label where relevant. Keep the packaging while the issue is reviewed. This reporting request does not shorten the 30-day return window, warranty coverage, or rights that cannot lawfully be waived.

For verified shipping damage, incorrect items, or other issues attributable to SIBRILLE, we cover the necessary return or replacement shipping costs. See our Return and Refund Policy for available resolutions.