Terms of Service
Last updated: October 20, 2026
These terms govern use of www.sibrille.com and purchases made through the website. The website is operated by Zhejiang Hengheli Technology Co., Ltd., trading as SIBRILLE. Our online store uses Shopify. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing here excludes rights that cannot lawfully be waived.
Use of the website
You must be legally able to enter into a purchase agreement and provide accurate order and contact information. Use the website lawfully. Do not engage in fraud, infringe intellectual property, attempt unauthorized access, introduce harmful code, or interfere with the service.
We may restrict unlawful or abusive use and investigate suspected fraud, subject to applicable law. Do not disclose account credentials or payment verification codes to other people.
Product information and safe use
We aim to describe products accurately, including their specifications, functions, compatibility, and included components. Photographs and screen settings can affect how colors appear, but this does not excuse a material difference from the product description.
Read and follow the product instructions, voltage requirements, and safety guidance. Stop using a product that appears unsafe or damaged and contact us. No statement here excludes responsibility for unsafe or defective products where that responsibility cannot lawfully be excluded.
Orders payment and prices
Orders are subject to payment authorization, availability, and reasonable verification. An order acknowledgment confirms receipt of your order and does not guarantee that an unavailable item can be supplied.
Prices and payments are in USD. Future prices and promotions may change, but we will not impose an undisclosed increase on an existing order. If a genuine pricing or technical error affects your order, we will contact you to resolve it or cancel and refund the affected purchase in accordance with applicable law.
Available payment methods are shown at checkout. See the Payment Policy for currency, payment methods, and payment-provider arrangements. Standard shipping within our eligible delivery area is free.
If we cancel a paid order for unavailability, failed verification, a material technical error, or a legal restriction, we will notify you and refund the payment collected for that order.
Shipping cancellation and returns
We deliver to the contiguous 48 United States. Order processing is within 3 calendar days after payment confirmation, followed by estimated transit of 3–5 business days. See the Shipping Policy for the delivery area, tracking assistance, and delivery issues.
If we cannot ship within the promised period, we will provide notices, consent requests where required, and cancellation or refund options under applicable law, including the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule where applicable.
Request cancellation promptly before shipment under the Order Cancellation Policy. Eligible website returns can be requested within 30 calendar days after delivery. For change-of-mind returns, the customer pays return shipping and no restocking fee applies. For verified product or seller issues, we cover the necessary return shipping.
Approved return refunds are initiated to the original payment method within 3 business days after receipt, inspection, and approval. Bank posting can take longer. The Return and Refund Policy explains eligibility and the process. Using a carrier or other provider does not eliminate our obligations to customers.
Manufacturer warranty
Eligible floor lamps have a 24-month limited manufacturer warranty from the purchase date. An additional 12 months is available when the stated registration and marketing subscription requirements are completed within 7 calendar days after delivery. The Warranty Policy explains coverage, exclusions, claims, and the shipping costs we cover for eligible defects.
Warranty rights are separate from the standard return period. Express commitments supplied with a product and mandatory consumer protections are not removed by these terms.
Intellectual property and customer content
Website materials, trademarks, photographs, and other protected content belong to SIBRILLE or their respective rights holders. You may not copy or commercially exploit protected material without authorization except as allowed by law.
You retain ownership of reviews or other content you submit. By submitting content for public display, you permit us to display and reasonably format it for that purpose. Separate permission will be sought where required for other uses.
Do not submit fraudulent, unlawful, or infringing content. We may moderate content for lawful reasons. We do not prohibit truthful negative reviews or require you to waive legally protected rights to discuss your experience.
Privacy and third party services
Our Privacy Policy describes handling of personal information. Payment providers, carriers, and independent external websites may also have their own terms. Their separate terms do not remove SIBRILLE’s obligations for the transaction.
Some website features depend on third-party services and may occasionally be unavailable. We will take reasonable steps to address material service problems. This does not excuse failure to provide a paid order or a required remedy.
Liability and applicable rights
Each party remains responsible for its obligations under applicable law. These terms do not exclude liability that cannot lawfully be excluded, including applicable obligations relating to product safety, fraud, or mandatory consumer remedies. No statement here creates an unlimited disclaimer of warranties or a waiver of non-waivable rights.
Mandatory consumer protections applicable to your transaction continue to apply. These terms do not require arbitration or prevent you from contacting a regulator or using a court or other dispute process available under applicable law.
Changes and contact
We may revise these terms for future use of the website. Updates do not retroactively remove rights or commitments applicable to an existing purchase. Material changes will be notified where required.
For questions, order concerns, or complaints, email sibrille@outlook.com or call +86 17302601146. The operator’s business address is R&D Building 501, 288 Nanhui Road, Louqiao Street, Ouhai District, Wenzhou, Zhejiang Province, China. We encourage you to contact us so that we can investigate and work toward a resolution.